# 4.8. Workflow

The bug status workflow—which statuses are valid transitions from which other statuses—can be customized.

You need to begin by defining the statuses and resolutions you want to use (see Field Values). By convention, these are in all capital letters.

Only one bug status, UNCONFIRMED, can never be renamed nor deleted. However, it can be disabled entirely on a per-product basis (see Classifications, Products, Components, Versions, and Milestones). The status referred to by the duplicate_or_move_bug_status parameter, if set, is also undeletable. To make it deletable, simply set the value of that parameter to a different status.

Aside from the empty value, two resolutions, DUPLICATE and FIXED, cannot be renamed or deleted. (FIXED could be if we fixed bug 1007605.)

Once you have defined your statuses, you can configure the workflow of how a bug moves between them. The workflow configuration page displays all existing bug statuses twice: first on the left for the starting status, and on the top for the target status in the transition. If the checkbox is checked, then the transition from the left to the top status is legal; if it’s unchecked, that transition is forbidden.

The status used as the duplicate_or_move_bug_status parameter (normally RESOLVED or its equivalent) is required to be a legal transition from every other bug status, and so this is enforced on the page.

The “View Comments Required on Status Transitions” link below the table lets you set which transitions require a comment from the user.

This documentation undoubtedly has bugs; if you find some, please file them here.